Question 1

Supported Countries

Accepted Answer

As both a fintech and a EU-based company, Morpher has to comply with regulations which may affect your access to the platform. While we try to be as inclusionary as possible, we must limit access to certain countries for a number of reasons. Below is an exhaustive list of the countries that are not currently supported by Morpher, as well as possible explanations to why that is the case.

||| If you're from a restricted country, using a VPN will not work. Every user on Morpher submits identification documents that are used to determine whether they come from a supported region or not.

Countries Limited or Unsupported Right Now

Here's a list of all the countries we cannot Airdrop to:

United States
Afghanistan
American Samoa
The Bahamas
Bangladesh
Botswana
North Korea
Ethiopia
Ghana
Guam
Indonesia
Iran
Iraq
Libya
Myanmar
Nepal
Nigeria
Northern Mariana Islands
Pakistan
Panama
Puerto Rico
Samoa
Saudi Arabia
Sri Lanka
Syria
Trinidad and Tobago
Tunisia
US Virgin Islands
Vietnam
Yemen

Why is my country not supported?

There are a number of reasons why your country may not be supported.

Your country falls under the European Union's framework for sanctions and restrictive measures. You can read about that here.
We have temporarily restricted access due to overwhelming demand, so as

Question 2

Withdrawals

Accepted Answer

The withdrawal process consists of four steps.

Buy Ethereum (ETH) & send to Morpher wallet
Withdraw MPH on Morpher
Swap MPH for ETH on Uniswap
Sell ETH for USD/EUR

|| You must be a Tier 3 user to withdraw. To become a Tier 3 user you must have deposited at least $10 worth of MPH.

1. Get Ethereum

In order to withdraw your MPH, you will need ETH (Ethereum cryptocurrency). Every blockchain transaction comes with fees, that are paid in ETH.

You'll need ETH to pay gas fees for:

Withdrawing MPH
Selling MPH (if you sell via Uniswap)
Sending ETH or Sending MPH The transaction costs (gas fees) vary as traffic on the blockchain differs.

| You can purchase Ethereum on different exchanges such as Binance, Bittrex, Coinbase, Kraken and many more. Click here to see exchanges available in your country.

How much ETH do I need?

Latest estimates are on the Add ETH page.
You may want to double the Sending ETH cost if you plan to send MPH to another wallet/exchange after withdrawing.
Any ETH you don't use can be sold back into dollars.

Transfer ETH to your Morpher wallet

Once you have purchased Ethereum, you have to transfer it to your Morpher Wallet (global account).
Click Send ETH to Morpher on the Add ETH page, it has your wallet

Question 3

Logging in

Accepted Answer

When you first register on Morpher you automatically create a wallet. You are provided with two choices; a Metamask or a Fortmatic wallet. When you log in to Morpher, it's important to understand that you are logging in using your wallet.

This is because trading on Morpher involves interacting with your tokens, which are sent to your wallet any time you have a gain on a trade, or reedem your airdrop or referral bonus.

||| Morpher cannot help you recover lost credentials. Your wallet is your own responsibility.

So, to log in your have to use the same wallet login as the wallet that you created. Fortmatic and Metamask are two very different wallets, in that Fortmatic is made for simple use, and Metamask is built for advanced blockchain users. You can always switch from Fortmatic to Metamask, but not the other way around.

Logging in to your account

When you want to login to Morpher, navigate to https://trade.morpher.com.

If you're a Fortmatic user, click the green Log In button with the blue Fortmatic icon on it.

If you're a Metamask user, click "Select a different wallet". Then click "Log In with Metamask".

Troubleshooting Login Issues

Here we're going to break down possible issues preventing you from accessing your account.

I can't login - Fortmatic

When you login Fortmatic will first ask you for your e-mail. If this e-mail is already in use by a Fortmatic account, then it will prompt you to enter your password. Once you have entered your password y

Question 4

Margin Interest

Accepted Answer

Leverage allows you to increase your exposure to the markets beyond the size of your balance. If you want to get started trading with leverage, check out this guide: Trading with Leverage.

While leverage opens up a world of possibilities for traders, you have to remain mindful of the fees attached with increasing your exposure. Aside from increased spreads, interest on a leveraged trades can also impact your performance and profitability.

Margin Interest

Like in traditional financial markets, there is a cost associated with borrowing funds to increase your exposure. This leverage fee is deducted as an ongoing interest rate.

On Morpher, all positions with leverage incur a daily, non-compounding fee of 0.03% net exposure.

| The basic math for interest costs: (leverage - 1) x 0.03% x (days position held)

How It Works

The interest is automatically deducted from the value of your position. This is a non-compounding interest rate, so the rate doesn't change. Since the interest rate is added daily, holding leveraged positions for longer results in paying more total interest. Similarly, since the rate is based on net exposure, positions with bigger leverage pay more interest.

Margin Interest Example

Let’s walk through an example: you buy AAPL stock with a leverage of 2, and sell your position after one year. In that one year, you woul

Question 5

Your Portfolio

Accepted Answer

The Portfolio page is where you will find a list of your positions, a chart showcasing your historical performance, and an asset class breakdown of your portfolio holdings.

The chart provides a representation of your token returns over time, and the balance of your portfolio. It changes dynamically to reflect the unrealized returns of your positions.

The table is divided into a number of columns which detail your positions.

Symbol: Each market has its own corresponding symbol, or ticker. The symbol is usually in some ways related to the name of the market and makes looking up news or price movements a lot easier than having to type the full name. You can also use symbols in the search bar.

Name: This column shows the full name of the market that you’re trading.

Direction: Morpher makes it easy to go long or short any asset. This column shows you whether you’re Long the market (“Buy”) or shorting it (“Sell”).

Type: Here you can see what asset class the market is in; stocks, commodities, indices, crypto, etc.

Avg. Entry Price: This is the average price at which you entered the position. Positions within the same market are aggregated together into the same row, and so this column displays the average trade price of all positions that you’ve made in that market.

Leverage: Leverage allows you to increase your trade exposure without increasing your investment amount. While leverage can help you achieve stellar returns, it’s a double-edged sword tha

Question 6

Switching Wallets

Accepted Answer

Fortmatic to Metamask

Fortmatic is a great wallet if you're new to crypto and want to be distant from all the technical aspects of blockchain. However, you will quickly realize that you give up a lot of control for that luxury. Other providers, like Metamask, give you complete control over your tokens. Here's how to make the switch from Fortmatic to Metamask.

Instructions

Exporting Private Key from Fortmatic

First login and open your Fortmatic wallet. Either go to Morpher Settings and click "Open Crypto Wallet", or login to your wallet on Fortmatic.
Click Export Private Key under General
Select "As a backup". You can always delete your Fortmatic account later, after a successful switch.
Continue, set a password for your private key, and download the JSON file. Make sure to save it somewhere safe.

||| Never share your private key with anyone.

Import Private Key to Metamask

Download the Metamask browser extension and create a Metamask account.
Once you have created a Metamask account, click the Menu button and select 'Import Wallet'.
Select JSON from the dropdown, and upload the private key file you received from Fortmatic.
Your Fortmatic wallet is now imported to Metamask, you will be able to continue to use your same wallet on Morpher.
You will need to add a Custom RPC network to Metamask to be able to connect to the Morpher si

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