Question 1

Supported Countries

Accepted Answer

As both a fintech and a EU-based company, Morpher has to comply with regulations which may affect your access to the platform. While we try to be as inclusionary as possible, we must limit access to certain countries for a number of reasons. Below is an exhaustive list of the countries that are not currently supported by Morpher, as well as possible explanations to why that is the case.

||| If you're from a restricted country, using a VPN will not work. Every user on Morpher submits identification documents that are used to determine whether they come from a supported region or not.

Countries Limited or Unsupported Right Now

Here's a list of all the countries we cannot Airdrop to:

Afghanistan
American Samoa
Guam
Iran
Iraq
Libya
Northern Mariana Islands
North Korea
Puerto Rico
Syria
United States
US Virgin Islands
Yemen

Why is my country not supported?

There are a number of reasons why your country may not be supported.

We have temporarily restricted access due to overwhelming demand, so as to give users a chance from other countries.
We have detected an overwhelming amount of fraudulent activity coming from users of this country and have temporarily restricted new sign-ups.
We cannot render our services in that country due to it's own financial regulations.

Is this list permanent?

As you might assume it takes time to navigate bureaucratic and regulatory hurdles in order to provide users with access to the platform. Wit

Question 2

Margin Interest

Accepted Answer

Leverage allows you to increase your exposure to the markets beyond the size of your balance. If you want to get started trading with leverage, check out this guide: Trading with Leverage.

While leverage opens up a world of possibilities for traders, you have to remain mindful of the fees attached with increasing your exposure. Aside from increased spreads, interest on a leveraged trades can also impact your performance and profitability.

Margin Interest

Like in traditional financial markets, there is a cost associated with borrowing funds to increase your exposure. This leverage fee is deducted as an ongoing interest rate.

On Morpher, all positions with leverage incur a daily, non-compounding fee of 0.03% net exposure.

| The basic math for interest costs: (leverage - 1) x 0.03% x (days position held)

How It Works

The interest is automatically deducted from the value of your position. This is a non-compounding interest rate, so the rate doesn't change. Since the interest rate is added daily, holding leveraged positions for longer results in paying more total interest. Similarly, since the rate is based on net exposure, positions with bigger leverage pay more interest.

Margin Interest Example

Let’s walk through an example: you buy AAPL stock with a leverage of 2, and sell your position after one year. In that one year, you woul

Question 3

Withdrawals

Accepted Answer

Morpher has upgraded its withdrawal process, by allowing users to send their funds directly to their Polygon or Ethereum wallet addresses. In the new withdrawals, users no longer need to burn their tokens, and then wait to collect their funds. Follow these steps to withdraw your funds in under 5 minutes.

Navigate to the funds page, and click on withdrawal
Enter amount you want to withdraw
Select a withdrawal method
Choose a destination address to send your funds
Verify your transaction
Sign/Confirm your transaction

|| You must be a Tier 3 user to withdraw. To become a Tier 3 user you must have deposited at least $10 worth of MPH.

Navigate to the funds page and click on the ‘withdrawal’ button

Choose the amount you want to withdraw

Select a withdrawal method When initiating your withdrawal, you will be given the option to withdraw either on polygon chain or Ethereum chain.

Choose destination address to send your funds to. Dependent on the withdrawal method (network) you choose to deposit on, you can choose your destination address (Polygon/Ethereum wallet) .

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Question 4

Logging in

Accepted Answer

When you first register on Morpher you automatically create a wallet. You are provided with two choices; a Morpherwallet or Metamask wallet. While Fortmatic wallet is still supported, account creation is no longer supported with a Fortmatic wallet.

When you log in to Morpher, it's important to understand that you are logging in using your wallet. This is because trading on Morpher involves interacting with your tokens, which are sent to your wallet any time you have a gain on a trade, or reedem your airdrop or referral bonus.

||| Morpher cannot help you recover lost credentials. Your wallet is your own responsibility.

So, to log in your have to use the same wallet login as the wallet that you created. Morpherwallet, Fortmatic, and Metamask are three very different wallets, in that, Morpherwallet and Fortmatic are made for simple use, and Metamask is built for advanced blockchain users. You can always switch from Fortmatic to Metamask, but not the other way around.

Logging in to your account

When you want to login to Morpher, navigate to https://trade.morpher.com.

If you're a Morpherwallet user, click the Log In button with the Morpher icon on it.

If you're a Metamask or Fortmatic user, click "Select a different wallet". Then click either the "Metamask" or "Fortmatic icons.

Troubleshooting Login Issues

Here we're going to break down possible issues preventing you from accessing your account.

I can't login - Fortmatic

When you login Fortmatic will fi

Question 5

Your Portfolio

Accepted Answer

The Portfolio page is where you will find a list of your positions, a chart showcasing your historical performance, and an asset class breakdown of your portfolio holdings.

The chart provides a representation of your token returns over time, and the balance of your portfolio. It changes dynamically to reflect the unrealized returns of your positions.

The table is divided into a number of columns which detail your positions.

Symbol: Each market has its own corresponding symbol, or ticker. The symbol is usually in some ways related to the name of the market and makes looking up news or price movements a lot easier than having to type the full name. You can also use symbols in the search bar.

Name: This column shows the full name of the market that you’re trading.

Direction: Morpher makes it easy to go long or short any asset. This column shows you whether you’re Long the market (“Buy”) or shorting it (“Sell”).

Type: Here you can see what asset class the market is in; stocks, commodities, indices, crypto, etc.

Avg. Entry Price: This is the average price at which you entered the position. Positions within the same market are aggregated together into the same row, and so this column displays the average trade price of all positions that you’ve made in that market.

Leverage: Leverage allows you to increase your trade exposure without increasing your investment amount. While leverage can help you achieve stellar returns, it’s a double-edged sword tha

Question 6

(2FA) 2-Step Verification Troubleshooting

Accepted Answer

Common Issues

If you're having problems submitting your verification code for 2-step, please try these tips first:

Update your browser
Clear cache and restart browser
Using a mobile authenticator? Make sure your mobile device is up to date.
Make sure the time (clock) on your device is correct.

Not Receiving Email Code

Please check your Spam folder. Give it a few minutes and check your inbox again.

Lost Email Access

If you enabled 2-step email verification and lost access to your email address, please go through the recovery process below.

Lost Authenticator/Device

If you no longer have your 2-step device or the authenticator app, you may still be able to access your 2FA codes. Follow these instructions for Authy and Google Authenticator.

Still can't access your authenticator app? Please go through the recovery process below.

Recover Account with 2-Step

||| If you did not complete KYC on Morpher, recovery is very unlikely. We can't disable 2-step without verifying your identity. Please email contact@help.morpher.com with the subject line Lost 2-Step Access. Users that completed KYC in the app can recover their account by verifying their identity. Our support team will guide you through the process & next

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