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My Account & Login
Managing your account, security, and account transactions.
Our goal is to allow users from every country to trade on Morpher. We're working hard to reach that milestone, but it's not a simple process. Here is a list of the currently supported countries on Morpher.
There are different ways to withdraw tokens from your account. We break down the the entire process, and explain exactly how to move your tokens from the sidechain to the Ethereum mainchain.
To use Morpher you must login using your wallet. Morpher supports different wallets, and your choice will affect your login experience. Familiarize yourself with the different login methods and errors here.
If you're looking for more control over transactions, or control over your private keys, then it may be worht considering switching from Fortmatic to Metamask. We explain the steps you need to take.
Tips and tricks for a fast verification process, and frequently asked questions regarding your KYC documents. Morpher requires KYC from all users that wish to deposit or withdraw their funds.
There are a number of reasons why your withdrawals may be locked or restricted on Morpher. If you find that your withdrawals are disabled, there are a number of actions you can take to enable withdrawals, allowing you to freely move your tokens and funds to and from Morpher. Why are my withdrawals locked? By default, if your account uses only tokens that are gained from
Funding Your Account
There are different ways to fund your Morpher account. You can deposit funds from a credit card or a bank account, buy MPH tokens on an exchange, or use Paypal!
Adding MPH to Metamask
You can add the MPH token symbol to Metamask to be able to see your tokens on the mainchain.
Why was I rejected?
Were your documents rejected? There are a number of reason why that may be, read this article and see why.
Account tiers are status levels. The higher your Tier the more features you have access to.
Email Address Already Linked to Wallet
For those that encounter the following error message at login: The e-mail address email@example.com is already linked to fortmatic wallet 0x00000. Please log in using this wallet. This means the wallet you're logging into does not match the one we have on record. Exported Private Key Have you ever exported your private key in Fortmatic wallet? Fortmatic automatically closes your account after you export - this means next time you login, they are generating a completely new/different wallet. Y
What is 2FA?
Two-factor authentication provides your wallet with an extra layer of security, preventing unauthorized use of your tokens. It's important for you to understand how 2FA works, and how to set it up.
There are daily, weekly, and monthly limits on purchases and withdrawals. These limits depend on your account tier and can also vary by location. Deposit & Purchase Limits Deposit limits vary based on the method being used. There are no limits when transferring MPH directly from another Ethereum wallet or crypto exchange. See Deposit Tokens in Funding Your Account to learn how to deposit MPH directly. If depositing by credit card or PayPal,
Retry Identiy Verification (KYC)
If you find that your identity verification failed you can attempt to submit your documents one more time. To do so, navigate back to the Settings page, and you should see a "Retry Identity Verification" message, under the Tier 2 drop down menu. Retry Identity Verification Take care to make sure that you're submiting valid, readable documents, and fully completing the biometri
A signature is a way to prove it's really you accessing your account. We ask for signatures on login, to make sure it's really your wallet accessing your account,
Metamask Mobile Gas Bug
The Metamask mobile app released on February 22nd, 2021 (v1.0.11) has introduced a bug that doesn't allow setting gas prices on sidechains. When Ethereum is very congested (high gas prices), you will run out of virtual Ethereum and not be able to trade on Morpher. How to not run out of Virtual (Sidechain) ETH 1. Do not send ETH on Morpher Sidechain Avoid sending ETH when you're connected to the Morpher Sidechain Network (sidechain.morphe
Account Deletion & Data Removal
It takes just an e-mail to have your account deleted.
Metamask offers its users more control over wallet operations, as well as security and ownership of their keys. However, with the added flexibility comes a dose of complexity, which may cause the browser-extension wallet to behave strangely. While Metamask errors are uncommon, it's important to know what to do if you encounter issues with your wallet, as they may impact your trading experience on Morpher. Possible Issues