Articles on: My Account & Login

KYC Verification Required

At Morpher, we are dedicated to providing a safe and compliant trading environment for our users. As part of our commitment to security and regulatory requirements, we may have to verify the identity of certain users due to suspicion of them being from an unsupported country.

Why Verification is Necessary

Account verification is a critical step in ensuring the integrity and compliance of the Morpher platform. It helps us prevent fraudulent activities and maintain a secure environment for all users. Typically, users verify their accounts naturally, when they want to upgrade their account to Mogul level, but verification may be necessary when we have reason to believe that a user may be from a non-supported country.

How Verification Works

Here's how the verification process works in this case:
Automatic Redirect: If our system detects that you might be located in a non-supported country during your login attempt, you will be automatically logged out and redirected to a verification screen. This screen will prompt you to provide the necessary information and documents for verification.

Temporary Account Restrictions: Until your verification is approved, certain account features will be temporarily restricted. This includes accessing your account, making deposits or withdrawals, and engaging in trading activities.

Escrow for Deposits: If you initiated a deposit, your funds will be held in escrow until your verification is completed and approved.

Becoming a Mogul: Once your verification is successfully completed and approved, your account will be credited, and you will be granted “Mogul” status. This means you can resume full access to all features of the Morpher platform and enjoy a seamless trading experience.

If your verification is rejected because you are from an unsupported country, you will be able to request a refund if you contact our support team.

Requesting a Refund

In cases where you are unable or unwilling to complete the verification process, and your funds are held in escrow, you have the option to request a refund. Please keep in mind that this is a manual process and may take some time to complete. Here's what to do:
Contact Support: Reach out to our support team to initiate the refund process. They will guide you through the necessary steps and assist you in getting your refund.

Updated on: 22/01/2024

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