Articles on: My Account & Login


Morpher performs basic "know your customer" (KYC) checks on users who want to manage a larger account (above $300). The KYC check helps prevent scammers, ineligible users, and malicious actors from reaching the Mogul status.

How do I prove my identity?

To become a Mogul, you have to submit a photo ID such as a passport or driver's licence, as well as a photo. You will be guided through the process once you click ‘Complete Verification’ on the “Mogul” card in the Setting tab.

In order to complete your KYC profile, please submit a government-issued ID that contains:
Full Name
Document Number
Date of Birth
Expiration Date

How long does verification take?

Most users are verified automatically within a couple of minutes of finishing the registration process.

Once verified, users can manage a portfolio of any size.

Is my data safe?

Morpher is compliant with EU GDPR regulations, some of the strictest personal data protection regulations in the world. If you would like to learn more about how your data is used, check out our privacy policy.

For information concerning data removal, please click here.

Why does my profile "require manual verification"?

Most of the time when someone completes the KYC process, they are verified automatically. However, there are cases when your profile might need a closer look from one of our support specialists.

Common issues:

Your selfie doesn't match the photo on your ID.
The photo of your document is not clearly readable.
Our system has detected that the document is fake or altered maliciously.

How long does manual verification take?

Manual verification can take up to 10 days, although most identities are verified within 3 days.

Avoid the manual-review process by making sure you take clear photos of an international form of identification from your country such as a passport. We may have a more difficult time verifying local documents unique to your region.

Can I re-submit my documents if I have been rejected?

Yes, you can resubmit one more time. In order to do so, please contact our support team. They will review your KYC profile, and assist you in meeting your KYC requirements.

Updated on: 13/09/2023

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