Deleting Your Account

If you would like to have your account and personal data deleted, then please contact privacy [@] morpher.com from the same e-mail that you use for Morpher.

Should your e-mail originate from an e-mail that is not associated with any account, then your request cannot be honored.

Please close all existing positions and trades on your account before requesting deletion. Failing to do so will result in a longer waiting time. If you have lost complete access to your account and are unable to close existing positions please let our team know via e-mail.

Account deletions are processed on a bi-weekly basis, meaning your account deletion may take up to 2 weeks.

Consequences of Account Termination

If your account is deleted, then you will not be able to use Morpher again. Your wallet address is stored and blocked from receiving any airdrops, and you will not be able to finish any pending withdrawals. Moreover, you will not be able to create a new wallet and account on Morpher, as we retain a copy of your KYC information in accordance financial regulatory mandates.

You will still have access to your wallet; however it will not be able to transact on the Morpher sidechain.

"I changed my mind! Don't delete my account!"

If you have already submitted a data deletion request to the e-mail listed above, but have changed your mind, reply back to the same e-mail that you sent, notifying us that you would like to keep your account. Or, contact contact@help.morpher.com .
Was this article helpful?
Cancel
Thank you!