If you find that your identity verification failed you can attempt to submit your documents one more time.
To do so, navigate back to the Settings page, and you should see a "Retry Identity Verification" message, under the Tier 2 drop down menu.
To ensure that you're submiting valid, readable documents, and fully completing the biometric step of the verification process. We recommend you contact support at contact@help.morpher.com before you retry KYC, they will be able to inform you why your account got rejected the first time, and walk you through submitting a successful KYC profile.
See our main KYC article for more information.
To do so, navigate back to the Settings page, and you should see a "Retry Identity Verification" message, under the Tier 2 drop down menu.
To ensure that you're submiting valid, readable documents, and fully completing the biometric step of the verification process. We recommend you contact support at contact@help.morpher.com before you retry KYC, they will be able to inform you why your account got rejected the first time, and walk you through submitting a successful KYC profile.
See our main KYC article for more information.
Updated on: 28 / 04 / 2022