If you find that your identity verification failed you can attempt to submit your documents one more time.

To do so, navigate back to the Settings page, and you should see a "Retry Identity Verification" message, under the Tier 2 drop down menu.

Retry Identity Verification

To ensure that you're submiting valid, readable documents, and fully completing the biometric step of the verification process. We recommend you contact support at contact@help.morpher.com before you retry KYC, they will be able to inform you why your account got rejected the first time, and walk you through submitting a successful KYC profile.

See our main KYC article for more information.
Was this article helpful?
Thank you!