If you find that your identity verification failed you can attempt to submit your documents one more time.

To do so, navigate back to the Settings page, and you should see a "Retry Identity Verification" message, under the Tier 2 drop down menu.

Retry Identity Verification

Take care to make sure that you're submiting valid, readable documents, and fully completing the biometric step of the verification process.

See our main KYC article for more information.
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